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OUR SERVICES
Q: Can you repair my laptop or PC?
A: We can repair virtually all makes of laptop and Pc. We have accumulated rich experience in handling lots of difficult Software and Hardware problems for any make of Computer.
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Q: Do you deal only with laptops?
A: We repair all type of Pc and Laptop hardware and Software ,For more information please call on 0800 44 88 325 (24/7).
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Q: Do you deal with Apple Mac’s?
A: Yes, we do repair all type of Macs, laptops, hardware and software.
Q: Do you deal with networking?
A: Yes, we do. For more information about our networking please click here
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Q: Do you replace any type of laptop screens?
A: We provide all types of screens for any type of laptop and we can replace it for you. If you have already purchased a screen from the manufacturer, we can still replace it for you.
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Q: Do you repair missing / broken keyboard keys?
A: Yes we do repair single keys or replace the whole keyboard for any type of laptop.
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Q: Can you replace a broken power socket onsite?
A: Yes, very easily.
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Q: The power jack (socket) on my laptop is loose / broken; the computer sometime shuts down without warning. Can you help me?
A: Yes, we can visit you free of charge and fix it or we can collect the laptop and replace the faulty part. For this type of repair we issue 1 year warranty on parts and work.
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Q: My computer does not boot up! After I start it, I can see the Windows logo, and all of a sudden it crashes and restarts itself. Can you repair it and will I lose my data? How long will it take?
A: Yes, we can help. We will reinstall your operating system and
back up your data.
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Q: I would like to upgrade the memory on my laptop or Pc . Can you do this onsite?
A: Yes. We will need you to provide the exact make and model of the laptop or Pc.
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Q: I’ve recently bought a wireless enabled laptop, but I don’t have an access point to connect it to, and I haven’t really used it with my home internet connection yet. Can you help me out?
A: Yes, please call us on 0800 44 88 325 so we may discuss all the options available to you when setting up a wireless network in your home or office.
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Q: Can you transfer my old files and personal data, like photos, important documents from my old computer to my new machine and how long will it take?
A: Yes, transferring files and settings is a standard operation which, in most cases, can be performed on site.
It can take 1 to 3 hours depending on the amount of data you wish to retrieve.
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PRICING
Q: Do you give a fixed price for repairing a laptop?
A: We give a fixed price for parts replacement, but for unsure faults, we will give free inspection and free quotation after examining the faulty laptop or PC. We can't charge you a fixed price irrespective of the degree of the fault. That is not fair on you. One thing we could assure you that the labour cost is fixed for each repair regardless of hours involved in your computer.
But for company customers, in some circumstances, we may give a fixed price, it is convenient for them to give the quotation for their customers.
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Q: Do you charge for collection, delivery and visit?
A: No, collection, delivery and visit are FREE in all around London.
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Q: Do you have a call-out charge?
A: No, it isFREE!
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Q: Do you charge if you can’t resolve the problem?
A: No, we wont charge you at all.
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Q: If the laptop is not worth repairing, do you charge ?
A: We provide 'Free examination, Free Quotation' ,'No Fix No Fee' service, we are not going to charge you anything if you do not want to go ahead with the repair. Only after receiving your confirmation will we go ahead with the repair.
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Q: If my laptop is unrepairable,can you buy it from me?
A: Yes, we can. You can sell your broken laptop to us and get cash from us.
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OUR CUSTOMER SERVICE
Q: How long does it take to send an engineer to visit me?
A: The average response would be 1 to 2 hours after a booking is made.
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Q: Can you send an engineer to visit me after working hours or during the weekend?
A: Yes, we have 24 hours support for all of our customer let us know what time is good for you.
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Q: Do you perform a backup before repairing a computer?
A: Yes, our first priority is to backup the data.
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Q: What do you do with my data after the PC / laptop is repaired and handed back to me?
A: We keep the data safe back to your computer or we can keep it on our server for as long as you want , that is the safe place to keep your data. It is up to you if you would like to keep your data safe on our servers for as long as you want.
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Q: How long does it take to repair a broken power socket?
A: Usually one day or max would be two working days.
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