We repair all brands & models of PC and Laptop, subject to suitable replacement components being available. Over the years we have accumulated a vast experience in resolving difficult hardware and software related problems across a huge range of computers.
We can fix laptop power sockets and pc power supplies on-site, at your home, or in-store. We offer a free collection and return service throughout London and all power jack/supply work is guaranteed for 1 year.
We can transfer any important data from your old machine, including your music collection, photo’s, & documents, the length of time we require will vary dependant on exactly how much data needs to be transferred. We can carry out data transfer in-store, on-site, or at your home.
We can provide a fixed cost for replacement parts and fitting, but where the job requires diagnostic work to determine the nature of the fault, we are only able to provide a quotation after an initial free inspection has been carried out to determine the fault.
We may provide a fixed quotation for laptop repair to business customers who are referrers of third party jobs, this is to enable them to provide their client with an accurate costing.
We will not charge you for anything unless you want us to carry out a repair or installation, all home visits, collections, deliveries, & examinations are 100% obligation and cost free.
Once the repair is complete, you can make payment and collect your machine, or arrange for us to deliver it back to you. Payment MUST be made within three months of us completing the repair. Your machine will not be returned until payment is made in full!
If you do not make payment within three months of us completing the repair, we reserve the right to sell your machine, or recycle its components to cover our costs!
The backup will normally be deleted, but at your request we can also store your data on our secure server, we will never keep your data without prior consent.
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OUR SERVICES – PRICING – OUR CUSTOMER SERVICE
OUR SERVICES
Do you repair all brands of PC or Laptop
We repair all brands & models of PC and Laptop, subject to suitable replacement components being available. Over the years we have accumulated a vast experience in resolving difficult hardware and software related problems across a huge range of computers.
Do you only repair laptops
We repair all types of computer, from desktop PC’s, to laptops and Apple Mac computers. For more information call 0800 955 8002 (24/7).
Can you fix my Apple Mac computer
We are Apple Mac repair experts, we fix all types of Apple computers, including Macbook Pro’s, Imac’s & Macbook’s
Do you provide network support services
We provide network installation and support services for both home and business users, more information can be found on our networking page.
Can you replace my broken laptop screen
We can supply and fit screens for all brands of laptop, if you have already sourced a replacement screen we can also fit it for you.
Can missing keyboard keys be replaced
Often single keys are able to be replaced, alternatively we can replace the entire laptop keyboard.
Can my power socket be repaired onsite
We can carry out power socket, laptop powerjack, & power supply repairs both on-site and in-store within a short time.
My laptop power socket (power jack) is broken. Can you fix it
We can fix laptop power sockets and pc power supplies on-site, at your home, or in-store. We offer a free collection and return service throughout London and all power jack/supply work is guaranteed for 1 year.
Windows will not boot, my computer crashes on startup, will I loose my data
We can back up your data and then reinstall your computers operating system.
Can you upgrade my computers memory (RAM) onsite
Yes, please let us know the manufacturer of your PC or laptop, and its model number when you call.
Can you set up my wireless network and configure my laptop to connect to it
Yes, we can assist you with all aspects of network installation and configuration, please call 0800 955 8002 to discuss your requirements
I have purchased a new machine, can you transfer my data
We can transfer any important data from your old machine, including your music collection, photo’s, & documents, the length of time we require will vary dependant on exactly how much data needs to be transferred. We can carry out data transfer in-store, on-site, or at your home.
PRICING
Can you provide a fixed quotation for laptop repair
We can provide a fixed cost for replacement parts and fitting, but where the job requires diagnostic work to determine the nature of the fault, we are only able to provide a quotation after an initial free inspection has been carried out to determine the fault.
We may provide a fixed quotation for laptop repair to business customers who are referrers of third party jobs, this is to enable them to provide their client with an accurate costing.
Is there a charge for site or home visits, collections and delivery services
Absolutely not, all home visits, collections and deliveries are provided free of charge across London.
Is there a call out fee
We do not charge any call out fees.
Is there a charge if you cannot repair my computer
If we cant fix it, you don’t pay.
Is there a charge if my computer is not worth repairing
We will not charge you for anything unless you want us to carry out a repair or installation, all home visits, collections, deliveries, & examinations are 100% obligation and cost free.
Will you offer to buy my laptop if it is beyond repair
We will buy most broken laptops for cash.
How soon after the repair is complete do I have to pay
Once the repair is complete, you can make payment and collect your machine, or arrange for us to deliver it back to you. Payment MUST be made within three months of us completing the repair. Your machine will not be returned until payment is made in full!
If you do not make payment within three months of us completing the repair, we reserve the right to sell your machine, or recycle its components to cover our costs!
OUR CUSTOMER SERVICE
How long will it take the engineer to get to me
We aim to get an engineer to your door within 2 hours of your booking submission.
Are engineers available outside normal office hours or at the weekend
Our engineers are available 24 hours a day, 7 days a week.
Will you back up my data before beginning the repair
Absolutely, the safety of your data is always our number one concern.
What will happen to the data backup once my computer is repaired
The backup will normally be deleted, but at your request we can also store your data on our secure server, we will never keep your data without prior consent.
Will it take long to fix my power supply or laptop powerjack
We can normally fix this type of fault immediately, but subject to the availability of spares we may require 1-2 working days.